Most orders ship the next business day. You should allow up to five (5) business days for order processing. Our carriers make multiple pickups from us throughout the day with the latest cutoff time at 6:30 p.m.

Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday til Wednesday. If such orders are placed on Wednesdays, they will go out the following Monday. We reserve the right to delay shipment in the event of extreme weather conditions.

How the shipping process works:

When we ship packages out, they get picked up in bulk by USPS and scanned at a Central Distribution facility. This is when the tracking number is updated. The packages then get scanned when they are in route.

They do not scan the packages when they come in. It gets scanned after its transported to the central distribution facility. 

Sometimes, when the item is shipped out by the end of the business day, it doesn't get scanned in the Central Distribution facility until the next day. That creates a delay in updating the tracking number, leaving many customers confused. 

Order cancellation 

Order Cancellation Assurance: We cannot guarantee the cancellation of orders once placed. To request a cancellation, immediately contact our support team by email or chat.

Verification Process: All orders are subject to a verification process by our dedicated customer service team. If this verification is not completed within one business day, the order will be subject to a 25% restocking fee. This measure is crucial for maintaining order integrity and preventing fraudulent activities.

Restocking Fee for Cancellations: Cancellations within the lead time period are subject to a 25% restocking fee, dependent upon the successful verification of the order. Regularly visit our message center for updates on lead times to stay informed.