Refund policy

Returns & Refunds Policy (Food & Health Products)

We want you to feel confident and safe when shopping with us. Due to the sensitive nature of food and health-related products, our return policy is designed with strict safety and hygiene standards.

14-Day Return Window

You have 14 days from the date of delivery to request a return for eligible items.

Eligibility for Returns

To qualify for a return, items must meet all of the following conditions:

  • Unopened, unused, and sealed (tamper-evident seals must be intact)
  • In original packaging with all labels and tags attached
  • Not expired and stored properly after delivery
  • Accompanied by proof of purchase (receipt or order confirmation)

For safety reasons, we cannot accept returns of any opened or partially used food or health products, even if they appear unused.

Food Safety & Hygiene Policy

Because we prioritize consumer health:

  • Perishable items (including refrigerated or frozen foods) are non-returnable
  • Supplements, ingestible products, and personal care items cannot be returned once opened
  • Items exposed to improper storage conditions (e.g., heat, moisture) are not eligible for return
  • We reserve the right to refuse returns that may pose a health or contamination risk

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival.

If you receive an item that is:

  • Damaged
  • Defective
  • Expired
  • Incorrect

Contact us within 48 hours of delivery at support@greenmarketonline.com with:

  • Your order number
  • Photos of the item and packaging

We will evaluate the issue and offer a replacement, store credit, or refund where appropriate.

How to Start a Return

To initiate a return:

  1. Email support@greenmarketonline.com within the 14-day window
  2. Wait for approval and return instructions
  3. Use the provided return label (if applicable)

⚠️ Do not send items back without prior authorization—they will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, beverages, flowers, plants)
  • Opened or unsealed health or wellness products
  • Custom or personalized items
  • Sale or clearance items
  • Gift cards
  • Hazardous materials, flammable liquids, or gases

Exchanges

We do not offer direct exchanges. If you need a different item, please:

  1. Request a return (if eligible)
  2. Place a new order separately

This ensures faster processing and product availability.

Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds will be issued to your original payment method
  • Processing times may vary depending on your bank or credit card provider

Shipping costs are non-refundable, unless the return is due to our error.